Privacy Policy
East African Bites
Effective Date: January 10, 2026 | Last Updated: January 10, 2026
Introduction
East African Bites ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our food ordering services.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
1.1 Personal Information You Provide
Required Information:
- Full Name - To identify your order and confirm delivery
- Phone Number - For order verification, SMS updates, and delivery coordination
- Email Address - For order confirmations (optional)
For Delivery Orders:
- Delivery Address (street, city, state, ZIP)
- Delivery Instructions (gate codes, apartment numbers)
Order Details:
- Items ordered (chapati, mandazi, quantities)
- Fulfillment type (pickup or delivery)
- Payment method preference
1.2 Automatically Collected Information
Technical Information:
- IP address, browser type, device type
- Pages visited and time spent
- Referring website
1.3 Payment Information
Important: We do NOT collect or store your credit card numbers or banking information directly. Payment processing is handled by secure third-party providers.
2. How We Use Your Information
2.1 Primary Uses
Order Fulfillment:
- Process and fulfill your food orders
- Verify your identity and contact information
- Coordinate delivery or pickup times
- Communicate order status and updates
Customer Service:
- Respond to your questions and requests
- Handle refunds, cancellations, or complaints
- Improve our service quality
2.2 Marketing (Optional)
We may use your information for marketing ONLY if you opt in. You can opt out at any time by replying "STOP" to SMS messages or clicking "unsubscribe" in emails.
3. How We Share Your Information
3.1 Service Providers
We share information with trusted third parties who help us operate:
- SMS Provider (Twilio): Phone number for order messages
- Database Provider (Supabase): Secure data storage
- Delivery Personnel: Address and phone for delivery only
3.2 What We DO NOT Share
We will NEVER:
- Sell your personal information to third parties
- Share your data with advertisers or marketers
- Rent or lease your contact information
4. Data Security
How We Protect Your Information:
- Encrypted Database: All data stored with encryption
- HTTPS/SSL: Website secured with SSL certificate
- Access Control: Only business owner has access to customer data
- Secure Passwords: Strong authentication for admin access
Data Retention
- Order History: Retained for 3 years for tax/accounting purposes
- Inactive Customers: Data deleted after 3 years of no activity
- Upon Request: You may request deletion at any time
5. Your Privacy Rights
5.1 Access to Your Information
You have the right to:
- Request a copy of your personal information
- Review your order history
- Verify the accuracy of your data
5.2 Correction & Updates
You have the right to correct inaccurate or update outdated information by contacting us.
5.3 Deletion & Opt-Out
You have the right to:
- Request deletion of your personal information
- Opt out of promotional communications
- Reply "STOP" to promotional SMS
5.4 Do Not Sell My Personal Information
We do NOT sell personal information. Period.
6. SMS/Text Message Privacy
By providing your phone number, you consent to receive:
- Order verification messages
- Order confirmation
- Order status updates
- Delivery notifications
Message Frequency: 4-6 messages per order
Opt-Out: Reply "STOP" to any promotional SMS
Standard message and data rates may apply.
7. Cookies
Essential Cookies We Use:
- Shopping Cart: Remembers items in your cart
- Session Management: Keeps you logged in during your visit
We do NOT use advertising or third-party tracking cookies.
8. Children's Privacy
East African Bites does NOT knowingly collect information from children under 13 years old. Our services are intended for adults.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a new "Last Updated" date.
10. Contact Us
Questions about this Privacy Policy?
East African Bites
Manchester, NH
Phone: (603) 338-1650
Email: kibetc168@gmail.com
Response Time: We aim to respond within 48 hours.
Summary
- What we collect: Name, phone, email, address (for orders only)
- How we use it: Fulfill orders, send updates, improve service
- Who we share with: SMS provider, database host (only as needed)
- What we DON'T do: Sell your data, spam you, share with advertisers
- Your rights: Access, correct, or delete your info anytime
This Privacy Policy was last updated on January 10, 2026.